Privacy Policy

REVISED: 09/01/2022

Mantel Home Services, LLC is committed to protecting online user privacy. In order to ensure your privacy, information Mantel Home Services collects through our website at www.mantelhomeservices.com (“Site”), Home Management Information System App (“HMIS-A”) and/or the cloud-based application, Home Management Information System (“HMIS-C”) is used only in the manner and for the purposes described in this Mantel Home Services Privacy Policy (“Privacy Policy.”)

USER CONSENT TO PRIVACY POLICY

Any person accessing, browsing, or otherwise using the Site, either manually or via an automated device or program, shall be considered a “user.” 

All users are bound by the terms of this Privacy Policy. Users consent to the collection, use, and disclosure of personally identifiable User information (“Information”) pursuant to the terms of this Privacy Policy.

INFORMATION COLLECTED FROM USERS

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, submit a comment about us, or submit a client review of our services, and when you become a contracted client of our services, or otherwise when you contact us.

Personal Information: The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Residential Address
  • Names of responsible parties residing at address
  • Email address and telephone numbers for responsible parties at address
  • Access information for address, such as codes to open security gate(s), unlock entry doors, and/or to disarm security system

Payment Information: Mantel Home Services collects the billing and residential addresses, including relevant e-mail, phone and credit card numbers and expiration dates of Users who purchase a product and/or service from Mantel Home Services. This includes Users who enter any Mantel Home Services contests or other promotional features available on the Site, and Users who register to become Mantel Home Services clients.

Through the use of “cookies” (For more information regarding Cookies, see below), Mantel Home Services may collect and store anonymous information relating to Users’ browsing patterns, including, for instance, the User’s browser version, site referral information, IP address, operating system, and other technical Site use information.

COOKIES

The Site uses a feature of Internet Web browsers called a Cookie, which is a file that a user’s Web browser places on a user’s computer’s hard drive, to assign an identification code to the computer and to collect anonymous browsing information. Mantel Home Services does not use Cookies to retrieve Information about users from a user’s computer unless the User knowingly and willingly provided such Information. You may set your Internet Web browser to notify you when you receive a cookie or to prevent cookies from being sent. If you prevent a cookie from being sent, you may limit the functionality Mantel Home Services can provide you when you visit the Site, especially when purchasing an item on the Site.

USE OF INFORMATION

Mantel Home Services uses the Information collected from its Users to:

  • Respond to Users’ questions or comments
  • Administer a User’s contest entry or entry in another promotional feature
  • Fulfill a User’s annual service contract
  • Provide Users with important functionality changes to the Site, new Mantel Home Services offerings, and special offers we believe you will find valuable

DISCLOSURE OF INFORMATION TO THIRD PARTIES

Unless we have your consent or except as required or permitted by law, Mantel Home Services will not sell, share, trade or give away any Information that it collects or receives regarding its users. Mantel Home Services may disclose information about our users to others if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of Mantel Home Services or others. Mantel Home Services may disclose Information to third party in the event that a third party acquires Mantel Home Services or its assets. (See, Sale or Acquisition section below.)

LINKED INTERNET WEBSITES

The Site may provide hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to another place within the document, to another document altogether, or may take you to a third-party website not controlled by Mantel Home Services. These hyperlinked third-party websites may collect and disclose Information different than this Site. Mantel Home Services is not responsible for the collection, use, or disclosure of information collected through these websites, and Mantel Home Services expressly disclaims any and all liability related to such collection, use, or disclosure.

CHILDREN

The Mantel Home Services Site is not directed towards children under 18 years of age and Mantel Home Services does not knowingly collect any information from children under 18 years of age through the Site.

SECURITY

Mantel Home Services has security measures to protect against the loss, misuse, and alteration of the Information under our control, including credit card information that is submitted to Mantel Home Services. When Users place orders or access their account information, the Site uses secure server software (SSL), which encrypts all information Users’ input before it is sent to us. Thus, we have taken steps to protect the Information we collect from you from unauthorized access. Unfortunately, no system is perfect; therefore, Mantel Home Services makes no representations or warranties with regard to the sufficiency of these security measures. Mantel Home Services shall not be responsible for any actual or consequential damages that result from a lapse in compliance with this Privacy Policy because of a security breach or technical malfunction.

SALE OR ACQUISITION

In the event that another company acquires Mantel Home Services or all or part of its assets, we reserve the right to include Information among the assets transferred to the acquiring company.

APPLICABLE LAW / INTERNATIONAL ISSUES

Information that is submitted to this Site will be collected, processed, stored, disclosed and disposed of in accordance with applicable U.S. law. If you are a non-U.S. User, you acknowledge and agree that we may collect and use your Information, as discussed above, outside your resident jurisdiction. In addition, such Information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for Information that is available in other countries. By providing us with your Information, you acknowledge that you have read this Privacy Policy, understand it, agree to its terms and consent to the transfer of such Information outside your resident jurisdiction. If you do not consent to the terms of this Policy, please do not use this Site, but if you have already provided us with Information, please contact us and let us know how you would like us to handle such information.

AMENDMENTS TO PRIVACY POLICY

Mantel Home Services reserves the right to amend this Privacy Policy periodically.